Opayo’s first anniversary: Helping businesses open up to new opportunities tomorrow brings
Last March, we announced that Opayo (previously Sage Pay) was to become part of Elavon, a payments leader worldwide. Just days after the acquisition was announced, employees across the UK and Ireland left their offices to work from home in the pandemic’s first wave.
Fusing two separate businesses whilst remote working
“Our integration teams had a demanding task at hand to bring two separate companies together whilst remote working,” says Sean Wilson, Managing Director of Opayo. In-person meetings moved to video conferencing. Empathy was a pre-requisite as people home-schooled, cared for their loved ones and managed personal challenges. “We put our employees first by prioritising their health & safety and by being flexible. We also maintained our commitment to customers,” says Sean. Opayo’s world-class customer service held steady—Customer satisfaction measured 95%, and its Trustpilot score stayed 4.9 out of 5.
New scalable payments services
Simultaneously, Opayo continued to build future scalability and efficiency into its services. Its payment gateway was moved onto cloud-based Amazon Web Services. This new infrastructure will help our customers unlock new features and capabilities to take payments in the future.
Opayo also enabled 3SD2, a secured customer authentication protocol, that provides a more secure and seamless checkout experience for consumers and meets (Second Payments Services Directive) requirements.
Sean says: “It’s been a challenging year, but we’re proud of helping customers navigate through tough times. Many businesses continued to trade in face-to-face environments safely and securely by taking contactless card payments using our terminals. Online payments are more vital than ever, and we have supported many companies in building eCommerce solutions for the very first time.”