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Hierarchy of consumer needs

Consumers have changed. But what are their top priorities now? How should you adapt to suit different people with different preferences? And what are those extra ‘nice-to-haves’ that can take your service from good to great? Download our consumer needs in

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Changing the Retail Landscape

From fighting over toilet rolls to shopping local: find out about headline developments in retail 2020, there are many reasons to be optimistic as businesses align to a new market reality.

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The New Consumer

Retailers have recently seen the law of cause and effect in full force, find out about the latest shopper trends, changes in consumer behaviour, and the psychological impact this is likely to have moving forward.

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New Ideas and Innovation

Find out about demons in Brussels sprouts, and how retailers are responding to the current crisis – including the reinvention of core services and finding new ways to delight customers.

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Rise of the Online Local

From Klingon cloaking devices to new options in home delivery: discover how consumers are turning to local providers in growing numbers, and the possibilities opening up for online local retailers.

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