As the statistics show, more and more people are turning to local retailers in 2020. In response, these small independent stores are in an ideal position to win through quality and by delivering a unique customer experience. We call them the Online Local
What’s changed in recent times however is that local providers have shown themselves able to meet these demands in even the most testing of conditions. Better still, they’re building up digital skills to connect even more closely with the communities they serve and to offer impressive new services.
As the UK continues to open up, that resilience, adaptability and willingness to innovate – coupled with strong local support - is driving growing confidence about the future. As the following heatmap shows, positive feeling is at its strongest in Yorkshire and the Humber, the North West, and the North East.
The majority of the UK’s small businesses are predicting growth in the months ahead. Find out what they’re doing to set up for success...
Find out moreHow small businesses are meeting the challenges – and maximising the opportunities – of trading online
Find out moreDiscover how small businesses across the UK are building a strong and expanding e-customer base
Find out moreWe set out to ask local traders how they felt at the start of the year, and how they’re feeling now. Have a look at our blog and heatmaps to learn more.
Find out moreFind out what key factors that have helped small businesses in the last year
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From improving digital signage to the benefits of a sharp focus on the customer experience, discover how small businesses around the UK are seeing an uptick in online sales and why they’re hopeful that this trend will continue.
Find out about the trends that are shaping the retail landscape today, and in the months ahead – and what you can do to futureproof your business.
Download NowWe support small businesses to open up, today and tomorrow. So we set out to ask local traders how they felt at the start of the year, and how they’re feeling now. Have a look at our blog and heatmaps to learn more.
Find out moreFrom Klingon cloaking devices to new options in home delivery: discover how consumers are turning to local providers in growing numbers, and the possibilities this is opening up for online local retailers.
Read BlogFrom booking, to ordering, to paying, the hospitality business has gone digital. Discover the technology and payment options that are truly critical today.
Download nowFrom fighting over toilet rolls to shopping local: find out about headline developments in retail 2020, there are many reasons to be optimistic as businesses align to a new market reality.
Learn MoreRetailers have recently seen the law of cause and effect in full force, find out about the latest shopper trends, changes in consumer behaviour, and the psychological impact this is likely to have moving forward.
Learn MoreFind out about demons in Brussels sprouts, and how retailers are responding to the current crisis – including the reinvention of core services and finding new ways to delight customers.
Learn MoreFrom booking, to ordering, to paying, the hospitality business has gone digital. Discover the technology and payment options that are truly critical today.
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