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Open up to new consumers

The needs of consumers have most definitely changed in recent months. Suddenly issues around safety and cleanliness rival price and convenience in importance, as retailers strive to create meaningful shopping experiences.

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Now is the time to be exceptional 

Normal has never been so open to scrutiny, from how people live to how they shop.

Recent research suggests that consumers are beginning to feel different about themselves. New shopper personas are emerging, ranging from hibernators to the confident, as core products, services, and experiences are evaluated against a shifting concept of personal value.

In response, retailers are getting innovative, moving online in ever-greater numbers, and coming up with new approaches to inspiring the customer experience. From increased safety to offering different ways to pay, shoppers are demanding more and building loyalty with those able to deliver.

Opening up to new consumers: what’s really going on with shoppers

In 2020 retailers have seen the law of cause and effect in full force, and by reading this blog you can learn about the latest shopper trends, changes in consumer behaviour, and the psychological impact this is likely to have moving forward.

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Hierarchy of consumer needs

Consumers have changed. But what are their top priorities now? How should you adapt to suit different people with different preferences? And what are those extra ‘nice-to-haves’ that can take your service from good to great? Download our consumer needs infographic to find out.



Open up to a new normal with Opayo

Watch our animated infographic to discover how consumer habits have changed during the pandemic – and how businesses have innovated, pivoted and adapted rapidly in response.

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