When it comes to retail, 2020 has seen a dramatic change in consumer behaviour. Online shopping has scaled new heights, but there’s also the trend towards ‘Online Local’ and appreciating the value of small independent stores.
The industry is going through a period of enforced change as it responds to changing shopper expectations and buyer behaviour. Challenges exist, but so do opportunities for retailers who continue to offer a critical service for the communities they support.
The time is therefore truly right to reassess the ‘what’, ‘how’, and ‘why’ behind any offering, to re-imagine core capabilities, and to introduce fresh thinking to safeguard your future. Make today your time to shine
From fighting over toilet rolls to shopping local: read about the headline developments in retail 2020, there are many reasons to be optimistic as businesses align to a new market reality.
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