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7.0 Administration of the Programme

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7.1 Who should I talk to if I want to discuss any feature of this programme?

For any queries about the programme we recommend Gold and Platinum partners contact their Opayo Account Manager in the first instance. For Registered partners please contact the Partner Administrator.

7.2 What happens if I don’t meet the criteria?

We’ve designed the Partner Programme so that the requirements for a Registered partner are achievable for all.

If a Platinum or Gold partner is unable to fulfil the requirements for that particular tier, then we will contact you to discuss next steps. At all times we want the programme to be aspirational and to encourage movement upward within the tiers, not down. Therefore we’ll work with our partners to ensure that movement down the tiers is a rare feature of the programme.