BCH Digital

Business Call Handling

Company profile:

Since 1999, at BCH Digital we have been developing innovative and feature-rich cloud telephony solutions to secure the success and long-term future of our clients’ businesses. Our products are our passion. Each one is designed, developed and supported in-house by our friendly and professional team of experts. Our repeat and expanding customer base is testament to our success, as we believe our payment solutions will be to yours.

Our Business

We are Level 1 PCI-DSS service providers and experts in cloud telephony. Handling in excess of £100 million of transactions, our PayTel suite of fully hosted payment services integrates effortlessly with Opayo. Choosing PayTel affords your customers the ease and flexibility of using their phones to securely buy your products, wherever and whenever they choose, 24/7, 365 days a year.

Our clients come in all shapes and sizes, so we understand the diverse problems they each face. That’s why PayTel benefits from numerous configuration options. Whether Automated or Live, tailor-made or turnkey, PayTel has a solution to suit you.

PayTel

PayTel manages thousands of simultaneous different call types through its Automated, Live and Bespoke services. All areas of the PayTel platform are scoped for resilience, capacity and redundancy. And because we are Level 1 PCI-DSS approved, PayTel is audited to the highest possible standards. Card data is never stored in any form. Our systems constantly check for security breaches. Security is our priority.

Solutions and services:

Automated: a fully automated and easy-to-use service that works alongside and complements your existing procedures. Straight-forward voice prompts guide callers through payment. Voice and/or SMS messages provide payment confirmation. All aspects of the service and its configuration are available via a simple to use Web Portal

Switched-Automated: an ideal service if some degree of live agent contact is desirable. The same as Automated except, at the point of payment, calls switch through to automated service to de-scope all card data from your call centre.

Live Payment: works in-line with your current procedures. At all times callers remain connected with your agents. Benefiting from iFrame and tone suppression technologies, our live services front-end your existing systems with minimal change to your client processes.

Switched-Live: the same as Live except there’s no need to route all calls through our platform. Instead by using standard PBX functionality, calls are only transferred to PayTel when payment needs to be taken.