BCH Solutions

Bespoke Call Handling

Company profile:

BCH Solutions specialises in creating feature-rich and innovative hosted call handling products. Through our unique status as a single provider with in-house design, development and support expertise, we offer exceptional product knowledge. This, together with our passion for our products, confirms our commitment to provide our partners with the best long term consulting, training and support.

Our Business

We are Level 1 PCI-DSS service providers and experts in cloud telephony. Our clients come in all shapes and sizes, so we understand the diverse problems they each face. That’s why they benefits from numerous configuration options. Whether Automated or Live, tailor-made or turnkey, BCH Solutions has a solution to suit you.

Solutions and services:

Automated: a fully automated and easy-to-use service that works alongside and complements your existing procedures. Straight-forward voice prompts guide callers through payment. Voice and/or SMS messages provide payment confirmation. All aspects of the service and its configuration are available via a simple to use Web Portal

Switched-Automated: an ideal service if some degree of live agent contact is desirable. The same as Automated except, at the point of payment, calls switch through to automated service to de-scope all card data from your call centre.

Live Payment: works in-line with your current procedures. At all times callers remain connected with your agents. Benefiting from iFrame and tone suppression technologies, our live services front-end your existing systems with minimal change to your client processes.

Switched-Live: the same as Live except there’s no need to route all calls through our platform. Instead by using standard PBX functionality, calls are only transferred to us when payment needs to be taken.