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Key IVR offer a range of PCI DSS v3.2.1 Level 1 compliant IVR, Contact Centre, web and SMS payment solutions across the globe, processing over £4bn a year. We aim to be the provider of choice for companies wanting to deliver high-quality payment collection systems to their clients and customers.
Company profile: 

Our mission is to provide high-volume automated payment collections through great software and delivering excellent customer service.

About us: 

  • Founded in 2008
  • Headquarters in Doncaster, South Yorkshire (UK)
  • Offices in Dublin (Ireland), New York (USA) and Chișinău (Moldova)
  • Over 200 clients in the UK, throughout Europe and the United States
  • Highly experienced and certified staff who have been developing IVRs for over 15 years
  • PCI-DSS v3.2.1 Level 1 Certified platform by our QSA partner Nettitude
  • ISO 27001 certified, Awarded by the British Standards Institution, a leading UKAS and ANAB accredited ISO auditor.
  • Registered with Visa Europe as a QSA assessed service
  • Processing over £4bn (4.6bn euro) per annum
  • Multilingual and multicurrency platform
Solutions and services: 

A wide range of PCI-DSS compliant solutions, working together to help you achieve your business objectives. Exceed your customer expectations with the next evolution of PCI payment and secure payment services.

Payment IVR

Fully-automated payment collection system, available 24/7. Recommended by payment gateways and security consultants alike, our secure, robust payment platform operates in a state-of-the-art data centres to enable your organisation to process payments at any time – 24 hours a day, 365 days a year.

Agent Assisted Payments

A secure, DTMF suppressed card payments solution that keeps Contact Centre Agents connected to their customers. Our Border solution can integrate fully with your back office system, offering a secure, bespoke, customer-friendly service.

Secure Web Payments

Fully branded and integrated payment portal. A fully-branded PCI-DSS Level 1 secure online payment portal without the setup and ongoing cost, with a range of integration options to work hand-in-hand with your existing systems.

Mobile App Payments

Top-up gas & electric smart meters on the move, fully branded and integrated to suit your customers. Improve customer conversion with this fully branded, PCI compliant, mobile app for easy smart meter top-ups. Available on Apple IPhones and Android smartphones.

Click 3D Anti-fraud

Eliminating up to 100% charge-backs for Card Not Present (CNP) transactions. Click 3D eliminates the risk of fraud by verifying a customer’s identity on the phone, on the web, via web chat or SMS without storing any sensitive data.

Outbound Voice & SMS

Save time & money with automated messaging campaigns. Outbound IVR is an effective and cost efficient way of reaching a large audience of customer or prospects, quicker than call centre agents calling each and every contact.


Personalised message content and increased payment conversion. Send an SMS or email to your customers with a URL that will prefill reference and payment amount details. 

Teaser summary: 
Key IVR can develop and deploy a secure payment service to suit all your customers, whether they prefer to pay with an agent over the phone, with an automated IVR, on the web, via SMS, or on a branded mobile app.
8 Durham Lane,
West Moor Park, Armthorpe,
United Kingdom