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Key IVR

Key IVR offer a range of PCI DSS v3.2.1 Level 1 compliant IVR, Contact Centre, web and SMS payment solutions across the globe, processing over £4bn a year. We aim to be the provider of choice for companies wanting to deliver high-quality payment collection systems to their clients and customers.
Company profile: 

Our mission is to provide high-volume automated payment collections through great software and delivering excellent customer service.

About us: 

  • Founded in 2008
  • Headquarters in Doncaster, South Yorkshire (UK)
  • Offices in Dublin (Ireland), New York (USA) and Chișinău (Moldova)
  • Over 200 clients in the UK, throughout Europe and the United States
  • Highly experienced and certified staff who have been developing IVRs for over 15 years
  • PCI-DSS v3.2.1 Level 1 Certified platform by our QSA partner Nettitude
  • ISO 27001 certified, Awarded by the British Standards Institution, a leading UKAS and ANAB accredited ISO auditor.
  • Registered with Visa Europe as a QSA assessed service
  • Processing over £4bn (4.6bn euro) per annum
  • Multilingual and multicurrency platform
Solutions and services: 

A wide range of PCI-DSS compliant solutions, working together to help you achieve your business objectives. Exceed your customer expectations with the next evolution of PCI payment and secure payment services.

Payment IVR

Fully-automated payment collection system, available 24/7. Recommended by payment gateways and security consultants alike, our secure, robust payment platform operates in a state-of-the-art data centres to enable your organisation to process payments at any time – 24 hours a day, 365 days a year.

Agent Assisted Payments

A secure, DTMF suppressed card payments solution that keeps Contact Centre Agents connected to their customers. Our Border solution can integrate fully with your back office system, offering a secure, bespoke, customer-friendly service.

Secure Web Payments

Fully branded and integrated payment portal. A fully-branded PCI-DSS Level 1 secure online payment portal without the setup and ongoing cost, with a range of integration options to work hand-in-hand with your existing systems.

Mobile App Payments

Top-up gas & electric smart meters on the move, fully branded and integrated to suit your customers. Improve customer conversion with this fully branded, PCI compliant, mobile app for easy smart meter top-ups. Available on Apple IPhones and Android smartphones.

Click 3D Anti-fraud

Eliminating up to 100% charge-backs for Card Not Present (CNP) transactions. Click 3D eliminates the risk of fraud by verifying a customer’s identity on the phone, on the web, via web chat or SMS without storing any sensitive data.

Outbound Voice & SMS

Save time & money with automated messaging campaigns. Outbound IVR is an effective and cost efficient way of reaching a large audience of customer or prospects, quicker than call centre agents calling each and every contact.

Click-to-Pay

Personalised message content and increased payment conversion. Send an SMS or email to your customers with a URL that will prefill reference and payment amount details.

 

sales@keyivr.co.uk 

Customers: 
Teaser summary: 
Key IVR can develop and deploy a secure payment service to suit all your customers, whether they prefer to pay with an agent over the phone, with an automated IVR, on the web, via SMS, or on a branded mobile app.
Office(s): 
Key IVR
8 Durham Lane,
West Moor Park, Armthorpe,
Doncaster
South Yorkshire
DN3 3FE
United Kingdom