COMPANY INFORMATION: • Established 2006 • Privately Held • Employees 120+ • Head Office London (UK) • Belgrade (RS), Sofia (BG) • Stable, Profitable and Growing FOCUS: • E.Commerce Solutions and Consulting
EXPERTISE: • Full Cycle E.Commerce System Engineering • Systems Integration • User Experience • Business Process Engineering • Structured Product Development • Custom Solution Development • Distributed Systems Engineering
KEY PARTNERSHIPS; • Demandware • Magento/eBay • Hybris/SAP • MarketLive • Google • Rackspace • Hostway • Bronto • Reevoo • Listrak
1. Consultancy - Our consultancy has naturally developed as Westum gained experience, so it's never pretentious - just substantial intelligence coming from seasoned professionals. That's why there's never confusion with Westum. We are both confident and committed to always provide the clearest possible answers and help you make the most effective decisions. Companies have come to Westum with as little as "We'd like to invest in an online toy store. What do we need to do?" And we were able to guide them through the entire planning, delivery and deployment cycle to the first order placed. But most of the time, our expertise is applied in line with delivery and support, to help our customers' growth targets and immediate decisions.
2. Technology Implementation - Each platform has its unique advantages. Depending on your requirements and the size of your business we are able to advise you on the most cost-effective platform option. Once selected, we customize the platform and tailor a solution to best represent your brand.Westum routinely integrates our favorite platforms with a variety of 3rd party systems and services. These include: Order Management, Accounting, Marketing, Payment Processing, etc.Westum boasts vibrant practices around each E.Commerce Platform we work with. Our engineers and architects are certified with years of experience.As a part of our Services Commitment we warrant to our customers that we will perform all development in-house subject to strict security and quality assurance.
3. Managed Solutions Support - Westum’s Managed Support is the most cost effective solution designed to ensure that any Ecommerce store remains fully optimized, performs and looks great. Ongoing - 24/7. It is beyond the traditional technical support - Westum's Managed Support is a blended set of services that encompass skills of experts in multiple disciplines who connect with the core of your organization to promote growth. 24/7 SUPPORT Incremental Development Feature Enhancements Creative Touch-ups Project Management System Administration (Backups, DB maintenance, Server Configuration/Optimization, etc.) Application Maintenance (Content Formatting, SEO Compliance, Images Touch-ups, etc.) Marketing Campaign Support (Templates HTML, Conversions/Design/Optimization, Distribution List, etc.) 3rd Party Services/Application Integration Proactive System Monitoring and Problem Solving Monitoring Tools Installation (Nagios, Passive/Active Monitoring, Tracking Tools Integration etc.) Strategy Consulting AB Testing SEO Support