Cookies

For a general overview of how we collect, use and protect information about you on our website, please visit our privacy policy.

Topics covered on this page:

Introduction to cookies;
Cookies used on our websites;
Managing cookies on your computer;

1. Introduction to cookies

Cookies are small text files which are transferred from our website and stored on your computer's hard drive. They are widely used in order to make websites work, or work more efficiently, as well as to provide general usage information to the owners of the site as well as third parties mentioned in this page.

2. Cookies used on our website

The cookies used on our website can be split into the following categories:

Strictly necessary;
Performance;
Functional;
Targeting;

1. Strictly necessary cookies

These cookies are necessary for the website to function and cannot be switched off or disabled in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms.

You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.

These are cookies needed for our websites, products and services to function properly.

Cookie Name	Source	Expiry	Purpose
incap_ses_	Opayo	0 days	Cookie for linking HTTP requests to a certain session (AKA visit). In order to maintain existing sessions (i.e., session cookie)
visid_incap_	Opayo	365 days	Cookie for linking certain sessions to a specific visitor (visitor representing a specific computer). In order to identify clients that have already visited Incapsula.
white_paper	Opayo	0 days	Cookie used for providing a download link to download a whitepaper when user sign up.
OptanonConsent	CookiePro	90 days	This cookie is set by the cookie compliance solution from OneTrust. It stores information about the categories of cookies the site uses and whether visitors have given or withdrawn consent for the use of each category. This enables site owners to prevent cookies in each category from being set in the users browser, when consent is not given. The cookie has a normal lifespan of one year, so that returning visitors to the site will have their preferences remembered. It contains no information that can identify the site visitor.
OptanonAlertBoxClosed	CookiePro	90 days	This cookie is set by websites using certain versions of the cookie law compliance solution from OneTrust. It is set after visitors have seen a cookie information notice and in some cases only when they actively close the notice down. It enables the website not to show the message more than once to a user. The cookie has a one year lifespan and contains no personal information.
eupubconsent	IAB CMP	2914362 days	This cookie is used by the IAB Europe Transparency & Consent Framework to store the user's consent to the data collection Purposes. The cookie holds an encrypted consent string that vendors participating in the framework can read and determine the user's consent.
__cfduid	OneTrust	3308 Days	This domain is owned by OneTrust, a privacy management software which helps organizations achieve compliance with global regulations.

2. Functional Cookies

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies also allow our websites, products and services to remember choices you make (such as your user name or when you last logged in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for.

Visit cookie preference centre to change your preference related to functional cookies.

Cookie Name	1st / 3rd Party	Source	Expiry (days)	Purpose
adiErr	1st Party	Opayo	0	Provide telesales tracking to keep track of when a phone number is displayed to a user to and ensure the same number is displayed when they visit the site later on.
has_js	1st Party	Opayo	0	This cookie is used to verify if the visitor’s browser has Javascript enabled.
___utmvc	1st Party	Opayo	0	This cookie enables the function of Google Analytics.
_hjTLDTest	1st Party	Opayo	0	Used by Hotjar. When the Hotjar script executes we try to determine the most generic cookie path we should use, instead of the page hostname. This is done so that cookies can be shared across subdomains (where applicable). To determine this, we try to store the _hjTLDTest cookie for different URL substring alternatives until it fails. After this check, the cookie is removed.
__adiCookieCheck	3rd Party	Response Tap	0	This cookie is used to change the contact numbers on the website based on URL. And it also tracks user clicks on the contact numbers.

To view an overview of the privacy of your Google Analytics cookies please go here:

https://support.google.com/analytics/answer/6004245.

3. Performance cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Visit cookie preference centre to change your preference related to performance cookies.

Cookie Name	1st / 3rd Party	Source	Expiry (days)	Purpose
_gclxxxx	1st Party	Opayo	90	This cookie is a Google analytics cookie that is used for conversion tracking.
_gat_UA-8734629-8	1st Party	Opayo	0	This is a pattern type cookie set by Google analytics, where the pattern element on the name contains the unique identity number of the account or website it relates to.
_ga	1st Party	Opayo	730	This cookie is a Google Universal analytics cookie. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports.
_gid	1st Party	Opayo	1	This cookie is a Google analytics cookie that is used for tracking user behaviour to improve the website.
adiV	1st Party	Opayo	365	This cookie provides website owners with the ability to link website visitor behaviour to telephone calls made to the company as the result of a visit, in order to understand the effectiveness of the website in encouraging calls from customers.
adiLP	1st Party	Opayo	0	This cookie is set by software from ResponseTap. The software provides website owners with the ability to link website visitor behaviour to telephone calls made to the company as the result of a visit, in order to understand the effectiveness of the website in encouraging calls from customers. The cookie is used to help track visitors who have multiple tabs open in the same browser to prevent errors in tracking.
adiVi	1st Party	Opayo	0	This cookie provides website owners with the ability to link website visitor behaviour to telephone calls made to the company as the result of a visit, in order to understand the effectiveness of the website in encouraging calls from customers. It contains an identifier which is used to help track a visitor's path while they are on the website.
adiS	1st Party	Opayo	0	This cookie provides website owners with the ability to link website visitor behaviour to telephone calls made to the company as the result of a visit, in order to understand the effectiveness of the website in encouraging calls from customers.
_hjAbsoluteSessionInProgress	1st Party	Opayo	30m	Used by Hotjar. This cookie is used to detect the first pageview session of a user. This is a True/False flag set by the cookie.
do_data_layer_push	1st Party	Opayo	0	Tracks the submission of forms on the website.
do_data_layer_push_form_url	1st Party	Opayo	0	Tracks the submission of forms on the website.
do_data_layer_push_form_title	1st Party	Opayo	0	Tracks the submission of forms on the website.
_hjIncludedInSessionSample	3rd Party	Hotjar	30m	This cookie is associated with web analytics functionality and services from Hot Jar. It uniquely identifies a visitor during a single browser session and indicates they are included in an audience sample.
_hjIncludedInPageviewSample	3rd Party	Hotjar	30m	This cookie is set to let Hotjar know whether that visitor is included in the data sampling defined by your site's pageview limit.
JSESSIONID	3rd Party	New Relic	0	This cookie is by New Relic, which provides a platform for monitoring the performance of web and mobile applications.
_hjid	3rd Party	Hotjar	0	This cookie is set when the customer first lands on a page with the Hotjar script. It is used to persist the random user ID, unique to that site on the browser. This ensures that behaviour in subsequent visits to the same site will be attributed to the same user ID.

To view an overview of the privacy of your Google Analytics cookies please go here:

https://support.google.com/analytics/answer/6004245.

4. Targeting or advertising cookies

These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks or other third parties with the website operators’ permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.

Visit cookie preference centre to change your preference related to targeting cookies.

Cookie Name	1st / 3rd Party	Source	Expiry (days)	Purpose
_uetsid	3rd Party	Bing	0	This cookie is used by Bing to determine what ads should be shown that may be relevant to the end user perusing the site.
MUID	3rd Party	Bing	390	This cookie is used by Bing to determine what ads should be shown that may be relevant to the end user perusing the site.
ELQSTATUS	3rd Party	Eloqua	396	This cookie is owned by Oracle for the delivery of online marketing services.
personalization_id	3rd Party	Twitter	730	This cookie is owned by Twitter. The main business activity is: Social Networking Services. This cookie is primarily used for tracking and targeting.
test_cookie	3rd Party	Doubleclick	0	This cookie is owned by Doubleclick (Google). Doubleclick is Google's real time bidding advertising exchange
VISITOR_INFO1_LIVE	3rd Party	Youtube	180	This cookie is used as a unique identifier to track viewing of videos
pardot	3rd Party	Pardot	0	This cookie is owned by Pardot, a marketing automation platform which provides lead generation services to businesses.
uuid2	3rd Party	Adnxs	90	This cookie is owned by AppNexus Inc. The company provides a range of online advertising technology and services.
bcookie	3rd Party	LinkedIn	730	This cookie is owned by LinkedIn, the business networking platform. It typically acts as a third party host where website owners have placed one of its content sharing buttons in their pages.
lpv864382	3rd Party	Pardot	0	This cookie is owned by Pardot, a marketing automation platform which provides lead generation services to businesses.
bscookie	3rd Party	LinkedIn	730	This cookie is owned by LinkedIn, the business networking platform. It typically acts as a third party host where website owners have placed one of its content sharing buttons in their pages.
__atrfs	3rd Party	Addthis	0	This cookie is owned by Addthis. AddThis provides web widgets that site owners embed into their pages or other content, to enable visitors to create and share links to the content across social networks. They also make use of the data collected to provide advertisers and marketers with profile information for targeted, behavioural advertising.
IDE	3rd Party	Doubleclick	390	This cookie is owned by Doubleclick (Google). Doubleclick is Google's real time bidding advertising exchange
lissc	3rd Party	LinkedIn	365	This cookie is owned by LinkedIn, the business networking platform. It typically acts as a third party host where website owners have placed one of its content sharing buttons in their pages.
visitor_id#####	3rd Party	Pardot	3650	This cookie is owned by Pardot, a marketing automation platform which provides lead generation services to businesses.
GPS	3rd Party	Youtube	0	This cookie is owned by Pardot, a marketing automation platform which provides lead generation services to businesses.
ELOQUA	3rd Party	Eloqua	396	This domain is owned by Oracle for the delivery of online marketing services that were previously branded under the Eloqua name.
MUID	3rd Party	Bing	390	This domain is owned by Microsoft - it is the site for the search engine Bing.
YSC	3rd Party	Youtube	0	YouTube is a Google owned platform for hosting and sharing videos. YouTube collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to web visitors across a broad range of their own and other websites.
lang	3rd Party	LinkedIn	0	This cookie is owned by LinkedIn, the business networking platform. It typically acts as a third party host where website owners have placed one of its content sharing buttons in their pages.
__cfduid	3rd Party	Hubspot	3308	This cookie is owned by Hubspot. This company provides a range of online marketing and sales technology and services.
lidc	3rd Party	LinkedIn	1	This cookie is owned by LinkedIn, the business networking platform. It typically acts as a third party host where website owners have placed one of its content sharing buttons in their pages.
fr	3rd Party	Facebook	90	This cookie is used by Facebook. It captures browser and user unique ID combination, used for targeted advertising.
UserMatchHistory	3rd Party	LinkedIn	30	This cookie is owned by LinkedIn, the business networking platform. It typically acts as a third party host where website owners have placed one of its content sharing buttons in their pages.
IDE	3rd Party	Doubleclick	390	This cookie is owned by Doubleclick (Google). Doubleclick is Google's real time bidding advertising exchange
uuid	3rd Party	Avct	365	This cookie is used to optimize ad relevance by collecting visitor data from multiple websites – this exchange of visitor data is normally provided by a third-party data-center or ad-exchange.
_uetvid	3rd Party	Bing	2914362	This is a cookie utilised by Microsoft Bing Ads and is a tracking cookie. It allows us to engage with a user that has previously visited our website.
B	3rd Party	Yahoo	365	This domain is owned by Yahoo. The main business activity is: Search / Advertising
A3	3rd Party	Yahoo	365	This domain is owned by Yahoo. The main business activity is: Search / Advertising

3. Managing cookies on your computer

Most web browsers allow some control to restrict or block cookies if you wish, however if you disable cookies you may find this affects your ability to use certain parts of our website, products or services. For more information on this topic, you can visit the Internet Advertising Bureau website www.youronlinechoices.co.uk.