Improve customer experience with restaurant ePOS systems
Unlike traditional POS systems, restaurant ePOS (electronic point of sale) systems present businesses with smart solutions to keep up with the latest technology in the hands of their customers. Essentially, ePOS systems can be used to meet restaurant specific needs. Not only do they make transactions faster and more seamless, but they also collect transactional data on every payment. With a restaurant ePOS system, you know exactly what’s happening in your business, at any time wherever you are in the world.
ePOS hardware typically consists of a screen, such as an iPad or a computer, a cash drawer, and a card reader. Depending on the nature of your business, you may even use a smart barcode scanner or a receipt printer, which are essential for the hospitality industry. You may also choose to use wireless hardware if your business operates on the move or you give your employees hand-held devices.
Benefits of a restaurant ePOS system
1. Improve Customer Experience
In restaurants, speed of service is a very important issue which in turn can help improve customer experience. Firstly, staff can now enter an order into a handheld device at a table. Secondly chefs can start on the first course while the orders for mains are still being taken. Orders appear in the kitchen as printed tickets or on large kitchen display screens. Staff can also easily add or remove certain ingredients for a customer and add notes about particular allergies or food intolerances.
2. Inventory Management
Restaurant ePOS systems are pre-programmed with precise ingredients to ensure accurate inventories are available at all times.
3. Detailed Sales Analysis Reports
It’s essential that restaurant businesses react very quickly to changing demand and consumer patterns. An ePOS system provides real-time sales reports at any point during the day. This information can help you to make staffing decisions on an hour-by-hour basis, identify busy periods or poor sales in time to do something about it.
4. Staff Management
ePOS systems allow you to manage staff schedules and rotas. A staff member can check into work using either a code, a card or a fob. The hours can then go straight into a payroll system for automated payments.
5. Accounting Integration
The most up to date ePOS systems are linked to accountancy software which can help manage invoices, bills and payroll for example.
7. Digital Receipts
Paper receipts are often frowned upon nowadays by customers so thankfully ePOS technology can send a digital receipt to a customers email address immediately.
8. Marketing Opportunities
An ePOS system provides you with a number of reports so that you can identify trends and consumer preferences in order to steer effective marketing and advertising strategies to help you to reach the right people for your business.