Every penny counts. Because there’s less margin for error, you can’t afford to let customers slip through any cracks. So why would you risk using an online payment gateway that could lose you business?
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Small businesses are a hive of activity, and many end up signing up to the fastest, easiest payment solution, without thinking too much about the implications – such as the quality of customer service, for example. After all, the world of payments can sometimes be a confusing one. However, you should be able to expect high-quality, 24/7 customer support from any provider worth their salt, and unfortunately that’s not always the case. Sure, you could ignore the reviews and just brush the issue under the carpet. But why risk it?
You may not be aware of what to look for in a payment gateway. The world of payments is a complicated one; that’s why we’ve put together a guide to some of the common challenges, and how to solve them. The guide will help you to ensure that customers don’t abandon their baskets, to relieve their security concerns, and to minimise unnecessary downtime.
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When you are a small business, you probably don’t have a payment integration expert on your staff. Getting the best customer support is essential, so you can resolve issues quickly. Find out what five-star customer support includes, from the experts at Opayo.
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Whenever I contact Opayo there is always someone to help! I don’t mean just help – but HELP. They are patient and explain things really well.
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The customer service I received was way beyond what I was expecting. All my requests were dealt with quickly, efficiently and with great positivity.
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The Opayo customer service team are incredibly helpful. Especially Stuart, he was very courteous and patient with me. He explained everything so that I fully understood what was going on and why, which was invaluable for me as a new customer.
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