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Americas

United States
Puerto Rico

Europe

Denmark
Germany
Ireland
Norway
Poland
Sweden
United Kingdom
Spain
Elavon customer service: 0345 850 0195 Opayo product support: 0191 313 0299
For support in Ireland, click here
 

Customer Resource Centre

Featurespace

Featurespace explained

Although Featurespace is a separate company to Elavon, they work with us to provide you with additional protections on your account.

Checks carried out by Featurespace

Once a transaction has been processed through your account and passed through to Featurespace for review the details of the transaction are then validated and checked by Featurespace.

Featurespace checks all available information for each transaction, including personal, payment, and address information.

They then screen this information to identify any suspicious behaviour or where there is high risk.

Elavon terms of service UK (CCA)

(Sole trader, or partnership with 3 or less partners)

Elavon terms of service UK (non-CCA)

(All other customers)

Elavon terms of service (Multi-national customer)

(Multi-national customers)

Opayo Merchant Terms & Conditions

(Opayo gateway only)