When using Opayo to process your transactions you may want to add another merchant number to your account.
Common reasons for adding merchant numbers are:
We can help with adding the new details to your account
After you have spoken to your merchant bank, and obtained your new merchant number you will need to send this onto us.
We will also need you to send this request from the listed billing contact on your account.
We always ask that any changes to your account are sent from the billing contact for security.
Also as we are making changes to your account that can impact the cash flow and the destination of funds for your account that the person listed as responsible for the account requests this.
When adding the merchant number on your account this normally takes between 3-5 working days to be fully active.
If we encounter any problems with your merchant account, or the number you have provided the timescales can change.
Once we have made the addition, and the new merchant number has been added onto your account we will send you an e-mail to confirm this has been done.
You will then be able to process transactions through your account using the new merchant number.