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I got an error message

If you get an error message after trying to process a payment through Opayo's checkout pages, you should start by contacting the company you are trying to purchase the goods from. They will be able to confirm if your order has gone through successfully or not and give you advice on how to proceed with next steps. 

Why do error messages typically appear?

There is a range of reasons why this could happen.  Here's an overview of what could have happened:

  • Issue with the card you are trying to use
  • Transaction failed
  • Problems with how our payment systems are integrated with the company's website
  • Company could be experiencing technical difficulties

In all cases, the best thing to do is to call the company directly.

Error codes explained

You can check the meaning of an error code using our error code search tool.