If you get an error message after trying to process a payment through Opayo's checkout pages, you should start by contacting the company you are trying to purchase the goods from. They will be able to confirm if your order has gone through successfully or not and give you advice on how to proceed with next steps.
There is a range of reasons why this could happen. Here's an overview of what could have happened:
In all cases, the best thing to do is to call the company directly.
You can check the meaning of an error code using our error code search tool.
