Login >

Search help, support and error codes:

My card is getting rejected

If you have tried to process transactions using a Opayo payment page but your card has been rejected then double-check:

  • The card number length 
  • The issue number 
  • The card type

How is my card being validated?

We check and validate the details of each card processed through Opayo to make sure the details are valid. We regularly update our system to make sure we have the latest Bank Identification Numbers (BIN) to support cards using our payment pages. This process will identify the card and reject any that are incorrectly formatted.

My card details are correct but my card is still getting rejected

Please contact the merchant you are trying to buy from who will be able to check if your card is supported by Opayo.