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When a transaction is processed using Opayo's payment gateway, you will get either a 'success' or 'failure' page when your order is complete.
Depending how our customer has set up their Opayo account you may also receive a confirmation email.
When in doubt, the best thing to do is to contact the company you made the purchase from and inquire about the status of your order. You can also check their support pages for additional information on how to check the status of your order.
If you are having trouble contacting the company about your order look at our shopper’s escalation page.