Home | Support | Online Shopper Support

Online Shopper Support

Read our tips on how to stay safe whilst shopping online and get advice on how to deal with the most common online shopping issues

Frequently asked questions

Find below the most commonly asked questions we get from shoppers about online purchases. Instructions are also available to help you successfully resolve the most frequent issues

3D Secure not loading

Purchase dispute

Suspected fraud

Contacting company purchased from

How to get my transaction refunded?

Order failed, funds still taken

My card is getting rejected

Was my payment successful

Payment page not loading

Are my card details secure

About Opayo (Formerly Sage Pay)

Learn about what Opayo does and how we make payment processing safe for over 50,000 businesses.

About Opayo

Online shopping tips

Need reassurance before you buy something online? Become a savvy online shopper by reading our useful online shopping tips.

Online shopping tips

Still having trouble?

If you have already looked at our most commonly asked questions, tried contacting the company you purchased the goods or services from and still can't resolve your issue, maybe we can help.

Report an issue

Contact Support

Still having problems? Speak to a member of our support team, maybe we can help. Please refer to FAQ's before contacting us. Contact support on 0191 479 5922

Contact Support

Online Shopper Support

Frequently asked questions

About Opayo (Formerly Sage Pay)

Online shopping tips

Still having trouble?

Contact Support

Company

Products

How we help you

Partners & Developers

Merchant Support