Here we take a look at lessons from SME retailers who turned tough times into bright spots
During 2020, the pandemic plunged UK businesses into uncertainty. Managing and embracing constant change became an integral part of the status quo. For those businesses that could be agile and pivot or offer access to stock, custom blossomed. At Opayo, we're fascinated with the ways many independent businesses have prevailed in the face of adversity.
So, to help us digest these significant changes and make sense of it all, we've summarised some insightful opinions and stories from experts and independent businesses to help us unpack these key learnings to help inform your business roadmap for the months ahead watch the full virtual roundtable or download the report here. Short on time? Why not watch our 10 minute highlight videos below for the latest tips and advice.
Hear from:
Ken Hughes - Consumer and Shopper Behaviouralist at Opayo
Kirk Hullis - eCommerce Consultant at Digital Knowhow Consulting
Asher Budwig - Managing Director of Lola’s Cupcakes
Martin Pitcock - Head of Marketing and Product at Opayo
Dominic White - Head of MS&A at VISA
Clive Hughes - Business Development Manager CBE Software
Consumers investing in items online for the first time, including lower ticket items. We look at the opportunities that have come to light during a national lockdown, new buying behaviours and how businesses are responding to the demand.
Watch nowThe customer experience is everything, from the first click through to the checkout and beyond. Consumers care about comfort, control, convenience, and this includes payment systems. The more payment options you have on offer, the more customer-friendly you are.
Watch nowNo business model is so set in stone that it can’t explore new ways of selling. We look at some businesses that have shifted gear or switched lanes.
Watch nowLocal has come back with a vengeance, and consumers have re-discovered their neighbourhoods. With more and more people looking to their community to fulfil their shopping needs - we look at how businesses are adding value, creating loyalty and being more present within their communities.
Watch nowMany businesses are now changing the way they operate, from doing business face-to-face to online or taking telephone orders. If you are considering a change to online, remote or virtual payments, we have several options to support you
Take your business online by creating your own online shopping experience with our all-in-one website + hosting + payments solution
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Take payments over the phone safely and securely anywhere anytime with 24-7 support and built-in fraud screening
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Generate a unique payment link to a secure payment page and send onto your customers in seconds
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Set up a virtual catalogue for customers to view and order your products via a customisable click and collect page
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Stay safe and protected with free enhanced fraud screening on each transaction, including cardholder, payment, and address checks
More infoFor many businesses 2020 was sink or swim. We've gathered top tips from eCommerce experts and SMEs during our recent 'Opayo Roundtable' talk.
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As we head towards a festive season with a whole set of complications attached, question marks dangle like baubles on a tree. What will Christmas be like amid a confusion of restrictions and tiering? And how can businesses make a sparkling success of this crucial time of year in such unpredictable circumstances?
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